Medical Contact Center Associate I

🔥 0 minutes ago

🌐 Greece, Sweden, +3 more countries – Remote

🇬🇷 Greece – Remote 🇸🇪 Sweden – Remote 🇭🇺 Hungary – Remote 🇧🇬 Bulgaria – Remote 🇷🇴 Romania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

👻 Ghost score 10%

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Fortrea

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Fortrea is a global clinical research organization (CRO) specializing in providing comprehensive clinical development services to biopharma and MedTech companies. With over 30 years of experience, Fortrea offers a range of services including clinical pharmacology, phase I-IV study management, regulatory strategy, market access, and more. They focus on advancing healthcare innovation by integrating data and scientific expertise to deliver tailored solutions that enable faster decision-making and improve patient outcomes, especially in the realm of cell and gene therapy programs, as well as various therapeutic areas like oncology, cardiovascular, and infectious diseases.

📋 Description

• Respond to medical information queries, product quality complaints, and general queries received by telephone, email, fax, and other channels • Receive, record, and report Adverse Drug Reactions within required timelines according to regulations and internal WI/SOPs • Execute drug safety data management processes, including call intake, call dialogue documentation, peer review, and case follow-up • Perform and support assigned activities, including tracking information and metrics, ongoing quality control of defined process steps, training, and reconciliation of data from multiple sources • Assume responsibility for the quality of processed data • Perform other duties as needed or assigned

🎯 Requirements

• Bachelor’s or Master’s in Pharmacy, Life Science, Medical Science, or related area plus 1–2 years of safety experience • BS/BA plus 1–2 years of safety experience • MA/MS/PharmD plus 1–2 years of safety experience • Associate degree plus 3–4 years of relevant experience or 2 years of safety experience • Non-degree plus 4–5 years of relevant experience or 2 years of safety experience • Fortrea may consider relevant and equivalent experience in lieu of educational requirements • Safety experience including processing AE/SAE reports, generating narratives and queries, working within safety databases, and regulatory submissions • Relevant experience in the pharmaceutical, biotechnology, or CRO industry, including related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance • Good written and verbal communication skills • Ability to receive and manage inbound and outbound calls • Ability to analyze and synthesize medical information • Good understanding of regulatory requirements, good Pharmacovigilance practices, and ICH GCP guidelines • Technical proficiency with Microsoft Office suite applications • High degree of accuracy and attention to detail • Ability to function as a team player • Ability to work independently with moderate supervision • Experience in call center processes preferred • Preferred disciplines include Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry

🏖️ Benefits

• Remote work option • Office environment or remote work arrangement • Equal employment opportunity and accommodations support