Director, Technical Services – Latin America and the Caribbean

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FreeBalance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

🏛️ Government

💰 $3M Series B on 2002-12

Government • Software

FreeBalance is a global company specializing in providing Public Financial Management (PFM) solutions, advisory services, and training to governments worldwide. The company aims to enhance fiscal transparency, improve public sector effectiveness, and promote good governance through its innovative Government Resource Planning (GRP) software, the FreeBalance Accountability Suite™. This software is uniquely designed for government use, supporting a wide range of functions including budgeting, expenditure management, treasury, and civil service management. With over 40 years of experience, FreeBalance has become a trusted partner for national and state governments seeking to modernize and reform their financial management systems, thereby driving digital transformation and combating corruption. Headquartered in Ottawa, Canada, FreeBalance operates globally with projects in regions such as Micronesia, Costa Rica, Brazil, and Tunisia.

📋 Description

• As the Director of Technical Services, responsible for the strategy and execution of technical services by employees of the Services Department. • Supervise and provide technical advice to the Vice President of Global Services department. • Build technical strategies, models, and approaches with team members in Ottawa and ensure implementation with Technical Consultants overseas. • Part of the Services Leadership team that works with the Solution Team in Ottawa and overseas. • Manage day-to-day tasks of the team. • Collaborate with Project Managers for system rollout. • Manage Operations & maintenance team in EMEA and provide management oversight to remote team worldwide. • Build scalable models for the FreeBalance Accountability Suite implementation.

🎯 Requirements

• University degree in Information Technology. • Proven experience reviewing and developing Support and Maintenance policies and procedures. • 5 years of experience successfully managing an internationally dispersed Services and Support Team • Project Management experience a must • Ability to clearly articulate at meetings with all levels of management and stakeholders. • Experience with goal-setting frameworks like Objectives and Key Results (OKRs). • Experienced in working with open-source software components such as Tomcat, BIRT and commercial middleware such as MS SQL and Oracle databases with Windows Operating Systems • Excellent verbal and written communication skills in English. • Able to travel internationally. • PMI Certification • Other IT certifications