Practice Growth Specialist

🕒 May 8

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Fullscript

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

💰 $240M Private Equity Round on 2021-11

Healthcare Insurance • Wellness • SaaS

Fullscript is a comprehensive platform that facilitates whole person care for healthcare providers. It integrates industry-leading lab testing, high-quality supplements, and a suite of tools designed to enhance patient adherence and outcomes. Fullscript offers features like personalized patient plans, evidence-based templates, patient engagement tools, and seamless wholesale ordering of supplements. The platform also integrates with top EHR systems to streamline workflows for healthcare practitioners, making it easier for them to provide effective care. With Fullscript, patients can manage their health routines more conveniently, and providers can create personalized care plans with the support of clinical evidence and insights.

📋 Description

• Own practitioner relationships across a defined book of business, guiding onboarding, adoption, and ongoing growth by helping practices effectively implement and optimize Fullscript within their workflows. • Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages. • Conduct calls, meetings, and training sessions to support practitioner understanding and use of the platform. • Guide practitioners through acquisition, adoption, and optimization stages by aligning Fullscript capabilities to their workflows and goals. • Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement. • Support practitioners in progressing from initial use to consistent and effective execution. • Communicate regularly via email, phone, and virtual meetings to maintain engagement and momentum. • Document all practitioner interactions, activities, and follow-ups in CRM systems. • Identify risks to adoption or engagement and take action to address them or escalate when needed. • Gather and relay practitioner feedback, insights, and product-related observations to internal teams. • Develop a strong working knowledge of Fullscript’s product offerings, including supplements, diagnostics, wholesale, and integrations. • Build and maintain trusted relationships with practitioners to support long-term engagement and retention. • Occasional travel for team meetings or company events

🎯 Requirements

• 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing role. • Strong communication, relationship management, and problem-solving skills. • Experience conducting customer calls, trainings, or presentations. • Ability to manage a book of business and prioritize work across multiple accounts. • Experience using CRM systems such as Salesforce or similar tools. • Ability to learn and apply product knowledge across multiple offerings. • Bonus if you have experience in healthcare, wellness, or digital health environments. • Bonus if you have familiarity with practitioner workflows or clinical operations. • Bonus if you have experience supporting adoption or behavior change within customer accounts.

🏖️ Benefits

• Remote-first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role. • Flexible PTO and competitive pay, because work-life balance matters • RRSP/401k match and stock options to invest in your future • Premium benefits package with customizable coverage, paramedical services, and an HSA. • Fullscript discounts to save on high-quality wellness products • Continuous learning opportunities to grow your skills and career