IT Support Engineer L2

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Fundraise Up

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

Charity • Fintech • SaaS

Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.

📋 Description

• Intake, triage, diagnosis, and resolution of L1-escalated tickets, including corporate-tool administration, access provisioning, complex technical requests, integrations, and monitoring alerts • Work within agreed SLAs and escalate issues outside scope or ownership boundaries • Support onboarding and offboarding through account creation/deprovisioning, MDM enrollment, credential handoff, and baseline laptop setup • Respond to phishing, account compromise, lost or stolen devices, malware, and other security alerts through containment, remediation, and follow-up • Drive automation and integrations using scripts, APIs, Zapier, n8n, or equivalents • Mentor L1 support staff and maintain L1 instructions, runbooks, automation documentation, and recurring operational procedures • Administer Slack, Notion, Google Workspace, 1Password, and other corporate SaaS tools, including configuration, access policies, audits, and license usage control • Manage the SaaS lifecycle, including the Notion registry, renewal reporting, tool evaluation and rollout, and decommissioning • Develop and maintain identity-related incident playbooks for phishing, account compromise, suspicious Google Workspace sign-ins, and credential/access rotation • Use AI meaningfully in day-to-day work and identify opportunities for AI to improve operational processes

🎯 Requirements

• 5 years in IT support, including at least 3–5 years at L2 / Sysadmin level • Strong troubleshooting skills and end-to-end ticket ownership • Hands-on macOS administration and end-user troubleshooting experience • Strong Google Workspace administration skills, including roles, logs, and security settings • Understanding of security and incident handling, including phishing and account compromise • Comfortable with identity and access work, including RBAC, audits, access reviews, SSO, SAML, and SCIM • Ability to write and maintain runbooks, checklists, and incident playbooks • Ability to mentor L1 support staff • Experience administering multiple corporate SaaS tools is a strong plus • Automation experience with scripts, APIs, Zapier, n8n, or equivalents is a strong plus • Knowledge of 1Password or similar corporate password-management tools is a strong plus • Experience with Jira Service Management or similar tools is a strong plus • Familiarity with vendor/license management processes is a strong plus • Experience with MDM / endpoint tooling is a strong plus • Fluent in Russian and English • Ability to work 14:00–23:00 CET

🏖️ Benefits

• Equity options • Private medical insurance for the employee and their family • 23 paid vacation days per year • 11 paid public holidays per year • 5 company-paid sick leave days • English learning courses • Relevant professional education • Gym or swimming pool • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace • Co-working • Remote working • A strong, collaborative product team that owns what it builds • Clear product vision and access to real customer feedback from global nonprofit leaders • Flat structure: no politics, just great work with great people • Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next • Long-term focus and sustained, meaningful contribution