Superannuation Operations Specialist – Complaints

Job not on LinkedIn

🔥 50 minutes ago

🇦🇺 Australia – Remote

💵 A$85k - A$95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Future Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Future Group is a superannuation-focused company on a mission to lead the ethical investment movement and advocate for a sustainable and equitable future. By acquiring superannuation businesses and prioritizing divestment from harmful investments, Future Group aims to harness finance for positive impact, emphasizing green investments and climate solutions. With a commitment to rigorous ESG principles, the company guides clients toward building sustainable retirement portfolios, enabling them to retire into a better tomorrow.

📋 Description

• Review and support management of complaints across internal dispute resolution and, where required, external dispute resolution processes • Review complaint information and investigate member concerns • Review and coordinate complaint responses • Ensure matters are accurately recorded and progressed within required timeframes • Work with administrators, insurers and internal teams to gather information and clarify issues • Support fair and well-reasoned outcomes for members • Contribute to complaints reporting and insights • Identify recurring issues, process gaps and potential systemic concerns • Help improve complaint handling, member communications, operational processes and outcomes

🎯 Requirements

• 2+ years experience in superannuation administration, particularly complaints, or dispute resolution • Experience investigating member concerns, coordinating information from different teams and preparing or supporting complaint responses • Understanding of internal dispute resolution and the importance of fair, accurate and timely outcomes • Ideally, experience working in a superannuation Trustee office, or working closely with a Trustee, RSE licensee or service provider • Ability to assess information, prepare clear written responses and maintain accurate complaint records • Strong organisational, stakeholder management and communication skills • Ability to manage multiple complaints and competing deadlines while maintaining quality • RG146, or willingness to undertake relevant training where required for the role • Belief in Future Group’s mission and passion for moving Australia’s money out of fossil fuels and into renewable energy • Belief in using the power of money to build a sustainable and equitable world • Nice-to-have: experience handling complex or sensitive member complaints • Nice-to-have: experience supporting AFCA matters or systemic issue investigations

🏖️ Benefits

• A purpose-driven organisation contributing to climate change and inequality impact • B Corp organisation • AFR's Best Place to Work 2026 awards • Flexible work arrangements, including school drop-offs/pick-ups and lunch-time gym sessions • Choice to work from home, co-working spaces, anywhere within Australia, or overseas for a short period • Potential participation in the Employee Share Ownership Program • Fun company-wide events • Menstrual and Menopausal Leave • Public holidays swaps • Cultural Leave • Self Care Leave • Gender Affirmation Guidelines and Leave • Employee network groups including SuperGenders, SuperGlobal and SuperPride • 20 weeks’ paid parental leave for birthing and non-birthing parents of all genders • Laptop for remote work • Allowance for working-from-home setup • Employee Assistance Program (EAP) • Ability to purchase leave • Novated leasing arrangements for electric vehicles