Customer Support Agent, English Speaking

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FYUL

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

☁️ SaaS

🤝 B2B

eCommerce • SaaS • B2B

FYUL is a merged on-demand manufacturing and technology company formed from Printful and Printify that powers brands, creators, and entertainment companies to design, produce, and sell merchandise globally. It provides a technology platform and fulfillment network (including the Snow Commerce end-to-end merchandise solution) that enables businesses to launch and scale merch with on-demand production, fulfillment, and commerce integrations.

📋 Description

• Handling customer enquiries via live chat and email – with clarity, empathy, and accuracy • Diagnosing and resolving order, shipping, and account issues • Helping merchants set up their stores and get the most from the platform • Flagging patterns and trends so we fix problems at the root, not just the surface • Collaborating with your team – sharing knowledge, escalating with context, keeping information flowing

🎯 Requirements

• Excellent written and spoken English – clear, structured, easy to follow • A calm head under pressure – you stay level-headed when customers are frustrated • Genuine ownership – when something goes wrong, your instinct is to fix it, not pass it on • Curiosity – you ask questions, look things up, and want to understand how things work • A team mindset – you share information, help colleagues, and don't let problems sit • Full-time availability for shift-based work, including evenings and/or weekends • Legal right to work a full-time job (40 hours per week) in Latvia • Nice to have – but not required: previous CS experience or familiarity with e-commerce or print-on-demand.

🏖️ Benefits

• A company-provided laptop • Private health insurance • 2 extra paid days off to focus on your mental or physical well-being • 1 extra paid day off to celebrate a Birthday or any other celebration of your choice • Internal and external learning opportunities • Access to mentorship, internal meetups, and hackathons, both on-site and online • Design and order your own merch using our platforms with an employee discount • Exciting team-building events and parties you’ll never forget!