Executive Assistant

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Proactively manage executive calendars, anticipate conflicts, prioritize competing demands, and track executive priorities • Support up to 3 senior leaders simultaneously and provide occasional coverage for other Executive Assistants • Coordinate meeting logistics and prepare materials, agendas, and resources • Arrange complex multi-leg global travel, including US and UK trips, and handle last-minute changes • Track and submit accurate, timely expense reports • Build trust-based relationships with executives’ extended teams and key stakeholders • Handle confidential information discreetly and maintain professionalism • Use AI tools and modern productivity software to improve efficiency • Perform light personal tasks supporting executives’ workflow • Perform other duties as assigned

🎯 Requirements

• 6+ years as an Executive Assistant supporting C-level executives • 6+ years of high-volume global calendar management across multiple time zones • 6+ years coordinating complex international, multi-leg, multi-country travel • Demonstrated ability to support multiple executives simultaneously • 3+ years of G Suite experience, including Google Calendar, Gmail, and Drive • Proficiency with expense tools such as Concur • Stable employment history with demonstrated tenure in prior roles • Comfortable working flexible hours aligned with executive time zones and availability • Fluent in English • Strong written and verbal communication skills • SaaS or startup technology experience is preferred, not required • Experience supporting executives across US and UK time zones is preferred • AI literacy and comfort using AI tools is preferred

🏖️ Benefits

• Career development opportunities • Mentoring opportunities • Inclusive, fair, and transparent hiring process • Equal employment opportunity • Occasional travel for team meetings, training, or company events • Employment terms and benefits managed by the EOR where applicable