Customer Account Manager

🕒 March 13

🚗 Michigan, Rhode Island, +3 more states – Remote

🚗 Michigan – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

📋 Description

• Follow and manage the Gainsight Sales Process • Achieve sales quota for assigned territory and/or accounts • Maintain appropriate proactive sales development activity to ensure healthy pipeline management • Execute a thorough discovery process understanding customer requirements • Articulate value messaging related to driving customer outcomes • Manage complex, multithreaded sales cycles across all stakeholders • Overcome technical and business objections of prospective customers as necessary • Conduct online or onsite product demonstrations to qualified prospects as necessary • Collaborate with Gainsight’s Customer Success department to drive renewals • Respond to RFPs for qualified business opportunities where Gainsight is a fit • Work with Gainsight’s Professional Services organization to evaluate training and consulting needs to support implementations • Develop and maintain industry and competitive product and market knowledge • Maintain a thorough understanding of the Gainsight product and services offered • Gain an understanding of Gainsight’s use in the industry, as well as best practices • Conduct online webinars as a means of generating qualified leads • Plan, promote and conduct round table events in key locations within your territory • Travel to and attend customer and prospect meetings, trade shows, conferences and round tables; 25-30% travel per year.

🎯 Requirements

• Bachelor's degree or equivalent experience • Minimum of five years experience selling Enterprise Solutions (SaaS and services) into Fortune 1000 companies • Comfort and expertise calling on and presenting to C-Suite level contacts • Proven track record of identifying business issues and creating value while managing multiple stakeholders and decision makers in a complex sales cycle • Demonstrated history of quota achievement/overachievement • Experience in the Customer Success and Product Experience fields working with key decision makers such as Chief Revenue Officers, Chief Customer Officers, leaders in Customer Success and Product Management and Marketing strategizing to drive for mutual success.

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset.