People Specialist II

🕒 Yesterday

🏈 Alabama, Rhode Island, +3 more states – Remote

🏈 Alabama – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👥 People Operations

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

📋 Description

• Serve as a primary point of contact for teammate questions and requests. • Manage the Zendesk service desk queue. • Support employee lifecycle processes including onboarding, offboarding, employee changes, documentation, and general People Operations administration. • Partner closely with People Strategy Partners to provide operational support. • Maintain accurate employee records, process documentation, and People Operations resources. • Identify opportunities to improve processes and enhance the teammate experience. • Own and continuously improve the onboarding experience for new hires. • Facilitate engaging onboarding sessions. • Develop and maintain onboarding resources, playbooks, and checklists. • Partner with IT, Finance, and Hiring Managers for onboarding experience. • Coordinate onboarding logistics and required documentation. • Track onboarding metrics and new hire feedback. • Serve as the primary People Team contact for workplace operations across Gainsight's global office locations. • Partner with local office contacts and vendors to support workplace needs. • Coordinate office-related projects and manage workplace vendors.

🎯 Requirements

• 4-6 years of experience in People Operations, HR Operations, Employee Experience, Workplace Experience, or a related field. • Experience supporting employee lifecycle processes, including onboarding and teammate support. • Experience planning and executing employee engagement programs, events, recognition initiatives, or culture-building activities. • Experience managing vendors, budgets, workplace operations, or office-related programs. • Strong customer service mindset with a passion for creating exceptional employee experiences. • Excellent organizational and project coordination skills with the ability to manage multiple priorities simultaneously. • Strong written and verbal communication skills. • Exceptional attention to detail and follow-through. • Proactive problem-solving skills with the ability to anticipate needs and take action independently. • Experience working cross-functionally with People teams, IT, Finance, and business leaders. • Comfortable operating in a fast-paced, high-growth environment.

🏖️ Benefits

• Health insurance • 401(k) plan • Flexible PTO • Remote work options • Lifetime fertility stipend • Access to coworking spaces around the globe • Recharge Holidays - one long weekend each quarter