Customer Care Agent, English/Spanish

Job not on LinkedIn

🔥 1 minute ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• No salary listed.

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Gameloft

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🎮 Gaming

👥 B2C

Gaming • B2C

Gameloft is a leading mobile game developer, recognized for its innovative and high-quality gaming experiences. Each day, 1. 5 million new Gameloft games are downloaded globally, showcasing the company's ambition to bring mobile gaming to everyone. With popular franchises such as Asphalt, Order & Chaos, Modern Combat, and Dungeon Hunter, Gameloft has built a strong portfolio in the gaming sector. The company partners with major entertainment brands like Disney, Marvel, and Ferrari to enhance its offerings and expand its reach. Gameloft also provides tailored gaming solutions for brands and telecommunications carriers, emphasizing its commitment to connecting people through interactive gaming.

📋 Description

• Handle customer requests via tickets, with potential phone support, in English and Spanish • Investigate and resolve issues using internal tools and knowledge bases • Track, document, and follow up on cases until full resolution • Escalate complex or technical cases to relevant teams when needed • Identify recurring issues and contribute to improving support processes and templates • Work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents • Support gamers and ensure high-quality, timely resolution of customer requests • Maintain player satisfaction and excellent service quality

🎯 Requirements

• Fluent English (written and spoken) • Ukrainian proficiency • Upper-Intermediate or Advanced level of Spanish is required • Basic digital literacy • Familiarity with MS Office and CRM/ticketing tools, or ability to quickly learn them • Ability to manage workload, prioritize tasks, and work effectively under pressure • Strong communication, empathy, and customer-oriented mindset • Problem-solving skills with ownership and responsibility for outcomes • Calm, organized, and proactive approach in stressful situations • Ability to collaborate effectively within a team and adapt to changes • CV in English • Qualified candidates must complete a test assessment as part of the selection process

🏖️ Benefits

• Possibility to work remotely in a global product company with talented people • Competitive salary based on your experience and skills • 21 days of paid vacation • 5 paid sick days • National holidays • Medical insurance • Access to a psychologist • Parental leave support • Access to internal learning platform (courses, trainings, certifications) • Employee Referral Program with attractive bonuses • Full technical support and equipment provided • Regular social events and community activities, both remotely and at the Lviv office

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