Concierge Associate

🔥 12 hours ago

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Garner Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

We believe in transparency, data-driven decision-making, and seamless customer experiences. That’s why we’re building solutions to help employees discover high-quality doctors. Our team includes healthcare operators, clinicians, engineers, and benefits experts, allowing us to develop solutions with a multidisciplinary approach.

📋 Description

• Deliver exceptional member support via phone, chat, and email • Educate members on their healthcare benefits and claims, including how to maximize their Garner benefit • Help steer members to find the best care available to them • Handle complex and sensitive conversations with professionalism, empathy, and patience • Deescalate members who are experiencing friction with their benefit • Work with other departments to address cross-departmental issues • Identify and escalate feedback from member interactions to internal teams • Stay up to date on evolving procedures • Protect member privacy and maintain compliance with HIPAA and data security protocols

🎯 Requirements

• Minimum 2 years of call center/customer service experience • Healthcare experience preferred • Clear and confident verbal and written communication skills • Meticulous attention to detail • A proactive and curious problem-solving mindset • An openness to feedback and a commitment to doing better every day • Technical proficiency with customer service platforms, such as Zendesk • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options