Mitarbeiter User Help Desk – UHD

🕒 April 26

🏢🏡 Hamburg – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🗣️🇩🇪 German Required

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Logo of GDV Dienstleistungs-GmbH

GDV Dienstleistungs-GmbH

WebsiteLinkedIn

201 - 500 employees

Founded 1996

🤝 B2B

☁️ SaaS

🔐 Security

B2B • SaaS • Security

GDV Dienstleistungs-GmbH is a service and technology provider for the German insurance industry, offering software development, consulting and secure digital infrastructure tailored to insurers, authorities and process partners. The company operates cloud-based platforms (Trusted German Insurance Cloud - TGIC®), claims and vehicle-insurer lookup services, digital confirmations (eVB), data-exchange and other insurance-specific operational services, emphasizing data security and regulatory collaboration. It also provides industry architecture, process consulting and operational services such as towing coordination and digital pension overviews to support efficient insurance processes.

📋 Description

• Erstklassiger 1st-Level-Support – telefonisch, per Ticketsystem oder direkt vor Ort • Analyse, Bearbeitung und Lösung von Störungen und Anfragen rund um Hard- und Software • Installation, Konfiguration und Administration von Desktop-Systemen und mobilen Geräten • Betreuung der Office-IT und Unterstützung der Kolleg:innen bei IT-Fragen im Alltag • Mitwirkung bei der Planung, Beschaffung und Implementierung neuer IT-Systeme

🎯 Requirements

• Begeisterung für IT und Weiterentwicklung in einem modernen Arbeitsumfeld • Abgeschlossene Ausbildung zum Fachinformatiker (m/w/d) Systemintegration • Idealerweise Kenntnisse in Administration von Windows-Clients, Office-IT, Mobile Device Management • Kommunikationsstärke, Teamgeist und lösungsorientiertes Arbeiten • Bereitschaft zur Teilnahme an Rufbereitschaft und Reisebereitschaft nach Berlin

🏖️ Benefits

• 30 Urlaubstage • Unbefristete Vollzeitstelle mit 38 Wochenstunden • Zuschuss zum HVV-Ticket • Exklusive Mitarbeiterangebote • Vielfältige Trainings und Bildungsangebote • Flexibles und mobiles Arbeiten

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