People Experience Executive

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Lead the global people experience strategy across HR service channels, digital platforms and employee touchpoints to improve usability, adoption and satisfaction. • Establish and oversee a robust measurement framework for service effectiveness, self-service adoption, employee satisfaction and failed customer interactions (FCI). • Partner with HR Centres of Excellence, HR Technology and global product teams to design and optimise employee experiences across the full employee lifecycle. • Identify key moments that matter and collaborate with HR leaders and COEs to design and implement consumer-grade digital experiences that provide employee support at the point of need. • Implement "listening strategies" such as surveys and focus groups to gather feedback and monitor the external environment for innovations; translate insights into actionable plans to improve employee experience and satisfaction outcomes. • Drive awareness and adoption of channel & service delivery across all HR. • Manage team of service delivery specialists to build global, standard work to measure effectiveness of each service tier, identify opportunities for case deflection and provide product teams recommendations to improve FCI (Failed Customer Interactions). • Enhance transparency and reporting across all employee HR interactions by partnering with key vendors to integrate case data into Workday system of record. • Define standards and governance for digital HR experiences, including usability testing, enhancement roadmaps and continuous optimisation. • Own channel adoption and effectiveness, including deskless and mobile self-service; partner closely with change management to develop and deploy stakeholder engagement strategies, communication, and training to increase self-service adoption. • Oversee HR knowledge management (policy/content) including inventory, content/policy ownership and simplification activities.

🎯 Requirements

• 15+ years of progressive HR or people-focused experience, in global or high-growth environments • Bachelor’s degree in Human Resources, Business, or a related field • Strong "product mindset," high data literacy, exceptional empathy, and the ability to influence without authority • Experience driving HR transformation, HR technology implementation, and/or digital enablement • Strong understanding of HR processes, Workday and outsourced services • Proven ability to lead technology adoption and achieve business outcomes through utilization and effectiveness • Experience managing global cross-functional stakeholders in a complex enterprise environment • Strong change management and communications capability with experience building adoption strategies for new solutions • Ability to connect strategy with practical execution • Awareness of HR data privacy, governance, and compliance requirements • Experience with Workday optimisation or related HR systems • Experience with employee self-service, case management, or virtual assistant solutions