Principal Professional Services Consultant

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🔴 Lead

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Partner with customers to design, build, and deliver innovative contact centre and AI-powered experience orchestration solutions with Genesys Cloud • Serve as lead technical architect for complex Genesys Cloud projects for enterprise or strategic customers • Configure, integrate, and deploy Genesys Cloud solutions according to Professional Services implementation standards • Collaborate with Project Managers to define project scope, deliverables, and timelines • Provide technical mentorship and training to internal teams and customers • Identify and proactively resolve engagement-related challenges, escalating issues when appropriate • Recommend process improvements to enhance efficiency and delivery quality • Participate in knowledge sharing and improvement initiatives within the Professional Services organization

🎯 Requirements

• Bachelor’s degree in Computer Science or related field (or equivalent technical experience) • 8+ years of relevant professional consulting experience, including at least 3 years with Genesys Cloud solutions or similar CX, CRM, or AI orchestration platforms • Advanced understanding of modern cloud concepts and architectures; Amazon Web Services preferred • Proven ability to communicate complex technical concepts clearly and effectively • Experience with LucidChart, Microsoft Visio, and Microsoft PowerPoint • Must be fluent in German and English, written and spoken • Experience designing or implementing AI-powered customer solutions such as voicebots, chatbots, co-pilots, Agentic AI, and AI-driven analytics solutions • Hands-on application development experience using APIs, JSON, and JavaScript • Understanding of DevOps principles and CI/CD pipelining tools • Ability to lead large-scale, fast-paced technical projects • Strong written and verbal communication, including escalation management • Ability to lead and challenge customers to guide or influence solution direction • Business-outcome-focused mindset with strong problem-solving and organizational skills • Ability to manage time effectively and work independently or collaboratively • Willingness to travel occasionally, approximately 25%, including international engagements

🏖️ Benefits

• Flexible ways of working • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families