Scrum Master, IT Engineering

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Drive the effectiveness and impact of two critical IT domains by enabling agile delivery across Enterprise Tools and Platforms and Operations and Reliability, with a strong emphasis on advancing AIOps capabilities. • This role influences how automation, monitoring, and self-healing solutions are delivered at scale, improving system resilience and operational efficiency for internal stakeholders. • Lead agile ceremonies across multiple IT teams to drive consistent, high-quality delivery outcomes and continuous improvement. • Own the end-to-end facilitation of backlog health, ensuring prioritization aligns with automation, monitoring, and AIOps-driven impact. • Drive visibility into delivery performance by analyzing metrics such as velocity, cycle time, and predictability, enabling data-informed decisions. • Guide quarterly planning processes, aligning team execution with broader platform and operational strategy. • Identify and resolve delivery blockers, enabling seamless coordination across teams and accelerating time to value. • Contribute to the Scrum Master Center of Excellence by sharing insights and adopting scalable best practices across the organization. • Champion the adoption of AI-assisted delivery tools to streamline workflows, reduce manual overhead, and enhance reporting accuracy. • Partner with product owners and engineering leaders to ensure backlog items are clearly defined, estimated, and aligned with business outcomes. • Coordinate release and deployment activities for enterprise platforms, ensuring minimal disruption and high reliability. • Maintain accurate and transparent delivery artifacts within Jira, Confluence, or equivalent tools to support collaboration and accountability.

🎯 Requirements

• 3+ years of experience as a Scrum Master, supporting multiple agile teams concurrently • Strong foundation in Agile and Scrum principles with demonstrated ability to apply them in complex IT environments • Experience with Agile delivery tools such as Jira and Confluence • Proven ability to collaborate with technical stakeholders across IT operations, platform engineering, or enterprise tooling environments • Familiarity with AI-assisted tools that support delivery, reporting, or workflow automation • Strong organizational, facilitation, and communication skills • Bachelor’s degree or equivalent practical experience.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options • Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.