Senior Manager, Services Engagement

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 24 days.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead services sales execution for Professional Services and Education offerings • Manage and coach a team of Services Engagement Sales professionals • Own the combined quota of the entire team • Drive professional services and education bookings, revenue growth, and customer value through consultative, solution-based selling • Meet or exceed quarterly and annual bookings, revenue, profitability, and team targets • Position services value, negotiate, and close services opportunities independently and with account teams • Identify and develop opportunities driving customer adoption, consumption, and expansion • Translate customer business and technical needs into services proposals and statements of work • Ensure proposals define achievable outcomes, expected profitability, and alignment with Genesys PS Strategy and regional objectives • Assign and manage quotas, KPIs, and revenue targets • Track pipeline health, forecasts, and performance metrics • Provide coaching, feedback, and corrective action plans • Develop account plans with Sales, Professional Services, and Customer Success teams • Collaborate with delivery teams to identify upsell and cross-sell opportunities • Build relationships with customers, partners, account executives, and internal stakeholders • Apply consultative and solution-selling approaches • Partner with third-party vendors and ecosystem partners on complex customer solutions

🎯 Requirements

• 8+ years of experience in services sales, technical sales, or business development • 3+ years of experience managing and coaching quota-carrying sales professionals • Proven track record of meeting or exceeding individual and team sales targets • Experience developing statements of work and professional services proposals • Background in SaaS, CCaaS, or enterprise software environments • Strong consultative, solution-selling experience • Excellent forecasting, pipeline management, and organizational skills • Strong executive communication and relationship-building abilities • Experience selling professional services alongside enterprise software (preferred) • Demonstrated success leveraging partner ecosystems to achieve quota (preferred) • Experience working in global, matrixed organizations (preferred) • Up to 50% travel

🏖️ Benefits

• Flexible ways of working • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume