Customer Onboarding and Success Specialist

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GEOTAB

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🚗 Transport

📡 Telecommunications

🏢 Enterprise

Transport • Telecommunications • Enterprise

GEOTAB is a world-renowned provider of commercial telematics, focusing on connecting vehicles to the internet and providing web-based analytics to help organizations manage their fleets. Their platform offers insights into productivity, fleet optimization, sustainability, safety, expandability, and compliance. They cater to various industries, including commercial transportation, logistics, state and local government, and many others, by providing advanced analytics, video-based safety, asset tracking solutions, and telematics devices that collect and analyze vehicle data. GEOTAB's commitment to sustainability is evident in their efforts to reduce CO2 emissions and support fleet electrification.

📋 Description

• Managing a dedicated portfolio of customers, guiding them through onboarding, adoption, and ongoing success with Geotab's telematics ecosystem • Assessing each customer's unique operational needs and delivering tailored onboarding plans and ongoing support to drive product engagement and device activations • Maintaining detailed records of customer interactions in Salesforce • Monitoring customer health to identify improvement opportunities • Processing inbound Add-On order requests • Working closely with Partner Account Managers and internal teams to escalate complex issues and communicate customer feedback

🎯 Requirements

• Equivalent combination of education and/or work experience in a related field • 1-3 years of experience in customer-facing roles such as customer support, customer success, or sales • Proficiency with Salesforce or similar CRM platforms for managing customer records and interactions • Demonstrated ability to build and maintain strong, trusted relationships with customers at all levels • Strong verbal and written communication skills with the ability to explain technical concepts clearly • Excellent organizational and time management skills, with the ability to manage multiple accounts simultaneously

🏖️ Benefits

• Flex working arrangements • Home office reimbursement program • Baby bonus & parental leave top up program • Online learning and networking opportunities • Electric vehicle purchase incentive program • Competitive medical and dental benefits • Retirement savings program