German Customer Support Agent – iGaming

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Gepard Media

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

₿ Crypto

🎮 Gaming

🤝 B2B

Crypto • Gaming • B2B

Gepard Media is a dynamic company founded in 2019 by blockchain and gaming enthusiasts that builds brands, products, and lead-generation strategies for the crypto gaming and iGaming sector. The company provides marketing, technology, and customer operations solutions to iGaming brands, operates globally from its headquarters in Tallinn, Estonia with a remote workforce, and focuses on growing and supporting crypto gaming businesses.

📋 Description

• Provide professional and friendly support to customers via live chat and email • Assist customers across multiple brands and gaming products • Understand customer needs and offer effective solutions to their questions or concerns • Handle approximately 70 customer cases per shift • Work closely with internal teams to ensure issues are resolved efficiently • Identify opportunities to improve customer experience and internal processes • Maintain a high standard of communication and customer care at all times

🎯 Requirements

• Fluent German and English (written and spoken) • Strong customer-first mindset and commitment to service quality • Ability to identify issues, troubleshoot, and resolve problems efficiently • Patience, empathy, professionalism, and critical thinking when handling customer concerns • Ability to manage multiple conversations and tasks simultaneously • Strong teamwork and communication skills • Capability to handle customer disputes calmly and professionally • Experience in online casino or sportsbook environments (Nice to have) • Experience with customer support platforms such as Intercom, Zendesk, or LiveChat (Nice to have)

🏖️ Benefits

• Competitive salary with a monthly performance bonus (after probation) • 4 weeks of structured onboarding and training • Supportive team environment and international company culture • Hybrid or fully remote work options (depending on location) • Opportunities for career development and internal growth • 28 calendar days of annual leave • Startup environment with minimal bureaucracy and fast decision-making