Associate Support Engineer (APAC - India)

April 13

GitLab

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Build software faster. The One DevOps Platform enables your entire org to collaborate around your code. We're hiring.

1001 - 5000

💰 Secondary Market on 2020-11

Description

• Support a mix of Self-managed and GitLab.com customers • Resolve customer issues via Zendesk tickets, merge requests, email, and video conferencing • Collaborate with Product, Development, Infrastructure, Customer Success, and Sales Teams • Create and update documentation based on customer interactions • Participate in support pairing sessions and other team collaborations

Requirements

• Experience managing customer-facing cases • Basic Linux systems knowledge • Basic familiarity/knowledge of scripting languages (preferably Ruby or Bash) • Basic understanding of Git • Ability to communicate technical topics to customers and coworkers

Benefits

• Work in a culture where everyone can contribute • Opportunity to work in an environment where Support and Engineering meet • Build efficient support processes and improve user experience • Collaborate with various teams within the company • Regular rotations for weekday and weekend on-call coverage