Junior Infrastructure Analyst

🕒 April 23

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Hitss Brasil

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🌾 Agriculture

💳 Fintech

Agriculture • Fintech • Healthcare

Hitss Brasil is a leading system integrator within the Grupo América Móvil, offering over 37 years of experience in digital solutions and IT services across Latin America and the United States. The company specializes in helping businesses adopt and integrate digital solutions to enhance their processes, products, and services. Hitss Brasil provides consulting services, artificial intelligence implementation, and various digital transformation services, catering to industries such as agribusiness, finance, healthcare, and smart cities.

📋 Description

• Provide first-line support for incident and service request tickets; • Understand client and operations needs and work with involved teams to drive continuous improvements in stability and delivery quality for the client; • Ensure that backlogs for queues and projects are correctly prioritized and completed on schedule, and validate deliverables; • Identify and track critical operational issues together with IT towers, engaging teams to seek fast and efficient solutions to prevent incident openings and resolve root causes; • Monitor problem resolution analyses; • Track incident recurrence rates for tickets.

🎯 Requirements

• Bachelor's degree required; • Knowledge of Cloud Computing platforms (GCP, AWS, or Azure); • Experience with Linux/Red Hat; • Knowledge of customer support workflows and strategies; • Advanced proficiency with collaboration tools; • Experience providing remote user support; • Creation and management of knowledge bases for Service Desk and Field Support teams; • Experience working with multidisciplinary teams.

🏖️ Benefits

• Gender and racial/ethnic equity • Diversity and inclusion program