Compliance Operations Manager

April 13

GoFundMe.org

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GoFundMe.org is a registered 501(c)(3) nonprofit organization that works closely with GoFundMe.

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Description

• Leading the Compliance Operations team in their daily responsibilities, which include completing enhanced due diligence, sanctions and watchlist screening, unusual activity reports, and suspicious transaction reports • Managing the team’s performance and directly contributing to their ability to excel in their goals, meeting their Service Level Agreements, maintaining strong quality standards, and improving overarching operational performance • Playing a key role as a decision maker in the team’s risk appetite, operations, and strategies, advocating for those resolutions with a data-driven approach and well-supported evidence • Acting as the main point of contact for escalations • Overseeing enhanced due diligence on accounts that exhibit higher-risk and unusual activity including but not limited to; sanctions, Counter-Terrorism Financing, Politically Exposed Person(s) (“PEP(s)”), money laundering and the associated predicate offenses • Offering guidance on and responding directly where appropriate, to any relevant escalated support ticket, agency complaint, or account review • Owning ongoing monitoring to help ensure assessments remain accurate and emerging risks are properly identified with mitigation plans • Revising and establishing processes with leadership to ensure guidance is current, properly disseminating information to the team • Creating and delivering training to educate teams on responsibilities and compliance matters • Developing and documenting compliance team procedures, workflows, and standard process guides, surfacing them to the Second Line of Defense for review against mapped organizational controls • Maintaining responsibilities around identified gaps, issues, or problems to see them through for remediation, alerting leadership, proposing solutions, and working with stakeholders across the organization, third-party service providers, and external users • Collaborating with business units and operational areas on implementation of compliance processes and providing guidance to support projects and workflow enhancements • Conducting presentations and creating supporting materials to advise leadership and departments on compliance portfolio performance and reporting • Performing ad hoc projects to support compliance and company initiatives • Developing strategic relationships with payment service providers and partnering with them to effectively mitigate against compliance risks

Requirements

• Minimum of 5 years experience managing a team working in risk management and/or compliance with a payments focus with strong operational focus • Work well overseeing a distributed global workforce and confidently maintains communication while working in a remote or hybrid environment • Leverage data-driven insights to adjust an agile team quickly to make large operational impacts • Proactively steps into the team’s work to manage volumes while providing comprehensive direction, ensures Service Level Agreements are met, offers best practice guidance, and assesses quality of the team’s performance • In depth knowledge of global customer due diligence, enhanced due diligence, card network rules, BSA/AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a consumer, merchant, non-profit, and within the financial ecosystem • Experience working in the payments industry and knowledge about merchant processing behaviors • Wildly ambitious self-starter with excellent attention to detail paired with big-picture insights • Seasoned decision-maker with a strong ability to advocate for compliance initiatives while partnering with and securing consensus from key collaborators • Fast learner who remains inquisitive with a solution-oriented attitude that can take initiative and follow through without sacrificing quality • Strong performer, able to meet deadlines with concrete organization skills while balancing different priorities • Communicate sophisticated issues clearly and concisely both orally and in writing • Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance

Benefits

• Competitive salary • Comprehensive benefits package • Work with a global community of over 100 million people • Opportunity to be a part of a trusted global leader in online fundraising