Trial Experience Specialist – Inside Sales

🕒 June 19

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Identify, engage and nurture new customer relationships • Align solutions to the customer’s goals, needs and objectives • Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion • Learn, understand, and be able to articulate and showcase the Value Proposition of the HighLevel platform to impact trial to paid metrics • Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom) • Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving customers to the best trial experience • Collaborate with customers and cross-functional teams to identify compelling solutions • Provide technical support to customers as needed • Other duties as assigned or modified as business needs dictate

🎯 Requirements

• Bachelor's Degree or equivalent SaaS experience is strongly preferred • 0-2 Years of previous customer service experience or a relevant role • A strong technical aptitude to help our users succeed with the HighLevel software • Experience with technical documentation and presentation skills preferred • Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO • Experience working with various CRM platforms and communication systems • Working knowledge of Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn, and other social media • Strong time management, organizational skills and interpersonal communication skills, both verbal and written • Self-motivated to maintain regular contact with customers, management, and peers • Ability to translate technical ideas for non-technical audiences • Demonstrable critical thinking, communication, and creative problem-solving skills • Ability to learn new complex software platforms quickly • Self-starter with a positive attitude

🏖️ Benefits

• Equal Employment Opportunity Employer • Compliance with government recordkeeping and legal requirements