Virtual Medical Assistant, Insurance Verification, Disability, FMLA Support

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Verify patient insurance eligibility, coverage, benefits, and financial responsibility • Contact insurance companies to clarify incomplete or conflicting information • Document verification results in the patient's electronic health record • Receive, organize, track, and route disability-related and ADA accommodation requests • Receive, review, upload, route, track, and securely return FMLA forms and supporting documents • Receive and review medical records requests and authorizations • Retrieve, organize, securely release, and document medical records actions • Answer incoming calls and respond to patient questions within the scope of the role • Document messages and create telephone or office encounters • Route clinical concerns and urgent requests to the appropriate care team member • Create and update office, telephone, and administrative encounters • Upload forms, authorizations, and supporting documents to patient charts • Assign messages and tasks to providers or departments • Monitor work queues, messages, forms, and follow-up lists • Assist with scheduling, data entry, document preparation, and other administrative tasks • Follow workflows and escalate concerns requiring clinical or supervisory review • Complete requests accurately within established timelines and provide dependable administrative support to a neurology facility

🎯 Requirements

• Previous experience as a Virtual Medical Assistant, Medical Administrative Assistant, Medical Receptionist, Insurance Verification Specialist, or similar healthcare support professional • Experience verifying insurance eligibility and benefits • Familiarity with disability requests, ADA accommodation requests, FMLA forms, or medical records processing • Experience using an electronic health record or electronic medical record system • Strong telephone communication and patient service skills • Ability to create and document office or telephone encounters accurately • Strong attention to detail and ability to manage multiple pending requests • Knowledge of HIPAA, patient confidentiality, and secure handling of medical information • Strong written and spoken English communication skills • Ability to work independently while following established procedures • Reliable internet connection, computer equipment, and a quiet professional workspace • Preferred: experience supporting a neurology practice or neurological care facility • Preferred: experience communicating with insurance companies, employers, disability administrators, or records departments • Preferred: familiarity with neurology medical terminology • Preferred: experience handling high volumes of calls, forms, patient messages, and documentation requests • Preferred: experience working remotely with a provider or multidisciplinary care team