Site Reliability Engineer 1

February 1

Granicus

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Empowering a Modern Digital Government.

Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000

Description

• Use Granicus Applications and Understand Impact on Government and Citizen Interaction • Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring • Independent & Collaborative Troubleshooting of Application, Service, and System Issues • Document and Escalate User Stories, Bugs, and Defects • Establish and Maintain SLI, SLO, and SLA targets for applications and services. • Use software development best practices to automate solutions and eliminate toil. • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program.

Requirements

• Understand and value the “Customer Experience” and how to support people. • Are constant learner with aspiration to make major contributions to challenging projects. • Have degree in Computer Science, related field, or 4+ years of experience in SaaS Environments. • Have 2+ year of experience working in AWS/Azure or certification. • Have 2+ year of experience supporting Windows and Linux servers. • Have hands-on experience writing and troubleshooting Python. • Understand relational databases (SQL) and can efficiently connect to databases and query data. • Have direct experience using monitoring tools such as New Relic, or Elastic. • Have experience working in ticketing systems such as JIRA and are familiar with Agile SDLC. • Have experience using CI/CD tools like Gitlab or Jenkins.

Benefits

• Flexible Time Off • Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance • 401(k) plan with matching contribution • Paid Parental Leave • Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance • Group legal coverage • And more!