Delivery Operations Specialist

🔥 21 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grip

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

SaaS • B2B • Event Management

Grip is a leading AI-powered event platform designed to amplify business engagement and networking opportunities. The platform facilitates the management of in-person, virtual, and hybrid events by providing tools for event matchmaking, meeting scheduling, lead retrieval, and customized participant experiences. Grip's innovative technology helps organizers maximize event value by enhancing participant connections, increasing revenue through optimized sponsorship and exhibitor management, and ensuring smooth event operation with advanced integration and security features.

📋 Description

• Prioritise and process event participant, customer, and partner requests via email • Investigate and resolve queries and tickets efficiently • Reproduce issues and check event configuration • Assist customers and partners experiencing technical issues • Maintain accurate service records and categorise tickets in HubSpot • Keep communications, data exchanges, and information private and secure • Use HubSpot, Jira, Salesforce, Slack, and Notion to deliver customer care • Liaise with company partners to service event participants and customers • Work with the operations team to improve customer satisfaction • Maintain and enhance the Knowledge Base with the product team • Raise bugs to engineering through GSD/Jira with clear internal notes • Provide ongoing reporting on queries and identified trends • Action internal delivery tickets and support wider team initiatives • Own written handovers to and from the EU/US team at the start and end of the APAC day

🎯 Requirements

• Experience and skills in delivery operations • Strong ability to troubleshoot and resolve complex issues • Excellent written and verbal communication skills • Empathy and willingness to understand customers’ experiences • Tech savvy and able to provide customer service across multiple channels • Ability to assess problems and present simple solutions • Growth mindset and willingness to learn and adapt • Excellent collaboration skills across teams, groups, and organisations • Ability to communicate effectively with all levels of management, internally and externally • Comfortable working asynchronously across time zones • Must already be authorised to work in the candidate’s country of residence in the APAC region • No visa sponsorship or relocation provided • Ability to work APAC hours aligned to the local time zone, with overlap for EU/US handovers

🏖️ Benefits

• Comprehensive training and support • Career progression pathways • Opportunity to help shape an industry through AI • Remote work arrangement • Shift flexibility around major live events