Inbound Sales Representative

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November 25

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Groombuggy

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B2C • Wellness

Groombuggy is a premier mobile dog grooming service, offering the convenience of top-notch grooming directly to your doorstep. They prioritize a stress-free, personalized grooming experience, making it ideal for anxious dogs. With a focus on high-quality care, Groombuggy uses top-tier shampoos and vet-rated cleaning solutions. The service eliminates the need for lengthy trips to traditional grooming salons by providing on-time grooming appointments in a calm and private environment. Operating in various locations including California, Colorado, Virginia, and North Carolina, Groombuggy offers flexible scheduling and a personalized touch to ensure your dog looks and feels their best.

11 - 50 employees

👥 B2C

🧘 Wellness

📋 Description

• As an Inbound Phone Sales Representative, you will be the first point of contact for customers calling in to book grooming appointments. • Your role is to provide exceptional customer service, swiftly handle inquiries, and secure bookings with efficiency and accuracy. • Answer incoming calls and provide top-tier customer service. • Efficiently schedule and confirm grooming appointments. • Maintain a high answer rate and optimize call conversion. • Document customer information accurately in the CRM system.

🎯 Requirements

• Minimum 3 years of experience in a client-facing, BPO, customer service, or voice-based role • Proven track record of meeting or exceeding performance goals • Strong verbal and written English communication skills • Energetic, enthusiastic, and comfortable leading conversations with confidence • Detail-oriented with a knack for staying organized and accurate • Resourceful and proactive—you don’t wait for answers, you find them • Excellent time management and ability to multitask in a fast-moving setup • Strong critical thinking mindset for ongoing improvement • Bonus: Experience in scheduling, outbound follow-ups, or online chat is a big plus!