Support Engineer - Europe

March 25

GrowthBook (YC W22)

WebsiteLinkedInAll Job Openings

A modern feature flagging and experimentation platform to help companies make smart data-driven decisions

A/B testing • open source • feature flagging

2 - 10

Description

• Work closely with customers to troubleshoot issues, answer product usage questions, and provide guidance on best practices for experimentation • Shape GrowthBook’s support culture as the second person joining the Support team • Develop a deep understanding of the product, including features, functionalities, and underlying technologies • Customer Support (75% of your time): Provide written support to customers via Slack, in-app chat, or email; use ticketing system and knowledge base • Bug Triage (10% of your time): Reproduce and determine severity of bugs, escalate to Engineering team, communicate with users • Documentation (10% of your time): Contribute to documentation site with technical references, knowledge base articles, and FAQs • Voice of the Customer (5% of your time): Collaborate with engineering team to improve the product and create a great developer experience

Requirements

• 2+ years as a support engineer or software engineer or related experience • Deep sense of empathy for customers • Solid understanding of software development concepts - Intermediate proficiency or higher in at least one modern programming language - Understanding of REST APIs, SDKs • Strong analytical and problem-solving skills • Excellent written communication skills • Ability to work independently and collaborate with teammates • Ability to take on a high level of ownership for your role • Located in WET, CET, or EET time zones (UTC, UTC+1, or UTC+2) Nice to have: • Previous experience in a technical support or customer-facing role • Experience using Slack and/or support ticketing systems • Knowledge of experimentation in the context of software features • Knowledge of statistics and/or data analysis • Intermediate proficiency or higher in more than one programming language • Prior experience working on a fully distributed team

Benefits

• Competitive salary and equity • Unlimited paid time off (PTO) • Retirement plans and health insurance (where applicable/needed) • Company-wide, in-person offsite trips twice a year paid for by GrowthBook • Opportunities for professional development and career growth, including advanced training in experiment design and analysis • Collaborative work environment with friendly and capable teammates!