Customer Success – Education

Job not on LinkedIn

🔥 6 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Fênix

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🛍️ eCommerce

🧘 Wellness

Marketing • eCommerce • Wellness

Grupo Fênix is a Brazilian company specialized in direct response marketing that operates internationally, particularly in the commercialization of nutraceuticals and digital products. The firm focuses on performance-driven services including high-production-value offer creation (often in partnership with American studios), media buying and traffic management (YouTube and native ads), affiliate program operations, and design and optimization of high-ticket sales funnels with continuous backend testing. Grupo Fênix also provides conversion-focused copywriting, ad production and editing, and sales messaging strategies for health niche experts. The company reports around 100 team members and promotes verticals such as erectile dysfunction, weight loss, prostate health, memory, neuropathy, vision, fungal infections, and diabetes.

📋 Description

• Provide daily support to students through the company’s official channels • Follow up on requests through to resolution, ensuring clear, efficient, and empathetic communication • Lead the onboarding of new students, assisting with access, initial guidance, and adaptation to the programs • Encourage student engagement within the community, mentorship programs, and other educational initiatives • Monitor metrics related to student experience, participation, and satisfaction • Record support interactions and track issues to support continuous operational improvements • Organize materials, documentation, and internal processes for the education team • Identify opportunities to improve the student journey and propose solutions to enhance the experience • Support education team leadership in organizing activities and strategic initiatives

🎯 Requirements

• Experience in Customer Success, Customer Support, Client Relations, or Technical Support • Excellent written and verbal communication skills • Strong organizational skills and the ability to manage multiple requests simultaneously • Proactive, solution-oriented mindset • Ability to work effectively as part of a team • Analytical ability to monitor metrics and identify opportunities for improvement • Proficiency in Google Workspace or Microsoft Office • Intermediate English is a plus • Experience in education companies, digital information products, mentorship programs, or online communities • Experience with course and community platforms (Hotmart, Kiwify, Eduzz, Discord, Circle, Skool, etc.) • Experience with retention, engagement, or student success • Knowledge of Excel or Google Sheets • Experience in Digital Marketing or Direct Response operations

🏖️ Benefits

• 100% remote work • Performance- and results-based commission program • Opportunity to work within a major international Direct Response and Education operation • Career growth plan, continuous development, and genuine opportunities for professional advancement • Direct involvement in building and growing our educational programs • High-performance, merit-based, results-focused environment • Daily access to content, strategies, and industry-leading professionals in the digital market • Autonomy to propose improvements and make a tangible impact on the student experience • Collaborative culture with continuous learning and close interaction with Marketing, Product, Operations, Copy, Performance, and Education teams