Cloud Support Engineer

January 31

Gurobi Optimization

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Transform your data into optimal decisions with Gurobi

State-of-the-art mathematical programming solvers • Mixed-integer programming (MILP, MIQP, and MIQCP) problems • Linear programming (LP) problems • Quadratic and quadratically constrained programming (QP and QCP) problems • Optimization models and solutions

51 - 200

💰 Private Equity Round on 2018-01

Description

• Address technical support inquiries from a global customer base primarily through an online ticketing system. • Provide phone support for customer queries. • Assist customers with product installation, licensing, architecture setup, and troubleshooting issues related to our cloud and compute server products. • Support various customer-facing online services, focusing on incident resolution, efficiency improvements, and enhancing the user experience. • Develop technical articles and documentation for the Gurobi website to serve as valuable resources for our users. • Showcase new product features and capabilities by presenting at technical conferences and webinars and engaging with product users during these events. • Collaborate closely with a highly skilled team on projects spanning multiple domains and areas of expertise. • Actively participate in knowledge-sharing sessions, team meetings, and discussions to contribute to the team's collective expertise.

Requirements

• Master's degree in Computer Science or equivalent discipline/experience. • Proficient in both written and verbal English. • Proficiency in high-level programming languages like Python, Java, or C++. • Expertise in system administration. • Strong commitment to continuous learning. • Effective written and verbal communication abilities. • Ambitious and eager to work in the tech industry and gain product knowledge. • Preferably, knowledge of mathematical optimization. • Familiarity with cloud computing platforms such as Amazon AWS and Microsoft Azure is essential for Cloud Support Engineers because these platforms often form the basis of modern cloud-native infrastructure. Cloud Support Engineers must understand how to provision and manage resources on these platforms, leverage their services (e.g., virtual machines, container services, databases), and optimize costs. • Knowledge of cloud security, networking, and best practices is also vital for ensuring a secure and performant platform. • Proficient in container technologies like Docker and Kubernetes. • Experienced in databases, particularly MongoDB. • Familiar with HTTP and REST APIs. • Skilled in web-based system network security. • Excellent communication skills to convey technical information clearly to both technical and non-technical stakeholders. • A commitment to staying updated with the latest cloud technologies, DevOps practices, and infrastructure trends to effectively adapt and implement new solutions. • Strong problem-solving skills and the ability to diagnose and resolve complex issues in a timely manner. • Demonstrated ability to work autonomously and effectively manage tasks and projects without constant supervision. • Consistently meeting commitments, deadlines, and responsibilities, demonstrating high trustworthiness and dependability.

Benefits

• 100% work from home • Comprehensive compensation benefits programs • Generous time off