Hai Robotics
1001 - 5000 employees
Founded 2016
📦 Logistics
🔧 Hardware
🤝 B2B
💰 $100M Series D - HAI ROBOTICS on 2022-06
Logistics • Hardware • B2B
Hai Robotics is a company that designs and delivers goods-to-person automated storage and retrieval systems (ASRS) and robotic warehouse solutions. Its HaiPick product lineup includes multiple modular ASRS systems and autonomous robots, supported by the HaiQ software platform, chargers, and workstations to optimize storage density, throughput, and order-picking accuracy. Hai serves customers in apparel, e-commerce, retail, 3PL, healthcare, electronics, automotive and similar industries, emphasizing reduced labor, higher efficiency, and scalable automation for warehouses and fulfillment centers.
Service Account Manager
🔥 3 hours ago
🗣️🇨🇳 Chinese Required
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Hai Robotics
1001 - 5000 employees
Founded 2016
📦 Logistics
🔧 Hardware
🤝 B2B
💰 $100M Series D - HAI ROBOTICS on 2022-06
Logistics • Hardware • B2B
Hai Robotics is a company that designs and delivers goods-to-person automated storage and retrieval systems (ASRS) and robotic warehouse solutions. Its HaiPick product lineup includes multiple modular ASRS systems and autonomous robots, supported by the HaiQ software platform, chargers, and workstations to optimize storage density, throughput, and order-picking accuracy. Hai serves customers in apparel, e-commerce, retail, 3PL, healthcare, electronics, automotive and similar industries, emphasizing reduced labor, higher efficiency, and scalable automation for warehouses and fulfillment centers.
📋 Description
• Own the customer relationship and serve as the primary point of contact for key accounts. • Execute post-sale service projects and take full ownership of service orders. • Drive customer success and satisfaction by monitoring system performance and addressing customer concerns. • Identify and capture opportunities in the field during customer site visits. • Lead and coordinate cross-functional teams to deliver service recovery tasks. • Manage external resident engineers and oversee service quality. • Ensure payment collection with finance team.
🎯 Requirements
• At least 2–3 years of experience in aftersales project management. • Strong technical understanding of warehouse automation systems. • Excellent communication skills, fluent in Chinese and English (both oral and written). • Strong presentation and reporting skills. • Proven leadership and coordination skills. • Ability to manage stress and multiple ongoing service events simultaneously.
🏖️ Benefits
• 8% holiday allowance. • Attractive quarterly bonus. • 24 days of holiday entitlement. • €0.23 per km commuting allowance. • Work laptop and phone.
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