Service Account Manager

🕒 July 27

🇨🇳 China – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hai Robotics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

📦 Logistics

🔧 Hardware

🤝 B2B

💰 $100M Series D - HAI ROBOTICS on 2022-06

Logistics • Hardware • B2B

Hai Robotics is a company that designs and delivers goods-to-person automated storage and retrieval systems (ASRS) and robotic warehouse solutions. Its HaiPick product lineup includes multiple modular ASRS systems and autonomous robots, supported by the HaiQ software platform, chargers, and workstations to optimize storage density, throughput, and order-picking accuracy. Hai serves customers in apparel, e-commerce, retail, 3PL, healthcare, electronics, automotive and similar industries, emphasizing reduced labor, higher efficiency, and scalable automation for warehouses and fulfillment centers.

📋 Description

• Own the customer relationship and serve as the primary point of contact for key accounts. • Execute post-sale service projects and take full ownership of service orders. • Drive customer success and satisfaction by monitoring system performance and addressing customer concerns. • Identify and capture opportunities in the field during customer site visits. • Lead and coordinate cross-functional teams to deliver service recovery tasks. • Manage external resident engineers and oversee service quality. • Ensure payment collection with finance team.

🎯 Requirements

• At least 2–3 years of experience in aftersales project management. • Strong technical understanding of warehouse automation systems. • Excellent communication skills, fluent in Chinese and English (both oral and written). • Strong presentation and reporting skills. • Proven leadership and coordination skills. • Ability to manage stress and multiple ongoing service events simultaneously.

🏖️ Benefits

• 8% holiday allowance. • Attractive quarterly bonus. • 24 days of holiday entitlement. • €0.23 per km commuting allowance. • Work laptop and phone.