October 27, 2023
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• As our Ops & Strategy Intern you will develop an extensible framework and playbooks for building the future of loyalty and membership programs. You will serve as a key thought partner to our customers and help guide their efforts to develop programs that successfully engage and retain their users. • You will play a critical role in driving the successful rollout and adoption of new solutions and helping existing customers incorporate them into their programs. • Work closely with customers to define their needs and solve problems with them. • Serve as a thought partner to key customer stakeholders. • Identify a best practices framework for structuring program benefits and rewards and create playbooks for implementing them with Hang. • Identify product features and integration opportunities through customer interactions. • Collaborate with Product, Engineering, and Customer Success around the launch of new features to drive customer adoption.
• You have experience across any mix of Product, Consulting, Strategy, Marketing, or Customer Success or similar types of roles. • You're scrappy and have a "get it done" mentality. • You have incredible attention to detail. • You are not afraid to tackle novel problems and you leverage a scientific approach to solving them (identify a hypothesis, create a plan to test it, gather data and repeat). • You have excellent written and spoken communication skills. • You previously worked in strategy consulting, investment banking, corporate strategy or a similarly rigorous strategy-related role. • You have previous experience with enterprise SaaS, e-commerce, or loyalty. • You have a passion for consumer brands.
• Top-tier health, vision, dental, disability insurance, including plans with $0 employee cost. • Unlimited PTO / sick leave • Competitive salary & equity compensation. • Quarterly company offsites
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