Technical Support Consultant

🕒 July 17

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Provide technical support to clients via telephone and Internet • Assess system or service issues and resolve technical or sophisticated support problems independently • Troubleshoot and resolve complex product problems and customer issues • Diagnose and resolve issues involving system configurations, product functionality, SQL Server, HL7, bugs and enhancements • Track and document inbound support requests • Document problems and solutions to train lower-level support staff • Document issues and customer requests according to standard operating procedures and SLAs • Communicate with product development to improve design and identify potential design problems • Stay current with product technology, design changes and new products • Participate in after-hours, holiday and on-call support

🎯 Requirements

• Demonstrated experience writing and executing complex SQL and T-SQL queries using Microsoft SQL Server • Basic understanding of Microsoft Windows Server administration and troubleshooting • Experience supporting international clients across multiple regions and time zones • Proven ability to provide high-quality application and product support in complex customer environments • Hands-on experience troubleshooting Microsoft Windows Server and SQL Server issues • Strong software support experience with excellent analytical and troubleshooting skills • Experience performing issue diagnosis and root cause analysis through log analysis, tracing tools, and collaboration with cross-functional teams • Good understanding of the Software Development Life Cycle (SDLC) • Experience managing and troubleshooting healthcare interfaces using HL7 • Ability to work independently and collaboratively • Strong written and verbal communication skills with a customer-focused approach • Ability to prioritize and manage multiple tasks while meeting deadlines • Flexibility to work different shifts based on business requirements • Bachelor's Degree or equivalent work/technical related experience • Certifications as needed for a specific technical role and/or relevant experience • 3+ years of relevant work experience in software/application support or a related technical domain • ITIL Foundation Certification is an added advantage

🏖️ Benefits

• After-hours, holiday and on-call support participation (role requirement, not an extra compensation benefit)