Technical Support Consultant

🕒 July 22

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Provide technical support to clients via telephone and/or Internet, including instant message and email • Troubleshoot and resolve highly complex product problems and customer issues • Diagnose and resolve complex questions involving system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements • Track and document inbound support requests and customer problems • Document problems and solutions to train lower-level support staff • Document issues and customer requests according to standard operating procedures and SLAs • Diagnose, triage, and analyze complex client issues • Collaborate with Development, Hosting, and Professional Services teams to drive resolution • Communicate with Product Development to improve designs and identify potential design problems • Stay current on product technology, design changes, and new products • Work late evening and night shifts • Participate in after-hours, weekend, holiday, and on-call support

🎯 Requirements

• Bachelor’s degree in computer science, Engineering, Nursing, Pharmacy, Nursing Informatics, or related discipline • Equivalent combination of healthcare, clinical, and information technology experience may be considered • 3+ years of relevant experience in technical support, healthcare IT, enterprise software support, or related technical domain • Experience supporting international clients across multiple regions and time zones • Strong written and verbal communication skills with a customer-focused approach • Ability to work effectively independently and as part of a collaborative team • Ability to prioritize and manage multiple tasks while meeting deadlines • Experience writing SQL and T-SQL queries using Microsoft SQL Server • Basic experience troubleshooting software issues and performing deep technical analysis • Experience collaborating with cross-functional teams and managing complex client situations • Basic understanding of HL7 • Basic understanding of functional and technical knowledge of enterprise healthcare software solutions • Basic understanding of healthcare workflows, clinical systems, and healthcare industry practices • Participation in after-hours and on-call support rotations is required

🏖️ Benefits

• Equal employment opportunity and affirmative action in all employment practices • Some travel may be required for client engagement, collaboration, or onsite support activities