High Definition Vehicle Insurance (HDVI)
Modern insurance driven by service, safety and savings.
51 - 200
Senior Technical Support Engineer
March 29
High Definition Vehicle Insurance (HDVI)
Modern insurance driven by service, safety and savings.
51 - 200
Description
• Technical support engineer (TSE) working closely with engineering, product, and business teams to solve production-related issues • Triage and respond to customer support requests • Collaborate with various teams to ensure issue remediation and high product service levels
Requirements
• Minimum of 5 years of experience in technical support or related field • Strong experience with SQL and MongoDB queries • Experience with insurance industry and policy administration systems • Strong experience in writing automation tools and scripts • Proven ability to work with cloud-based infrastructure • Ability to adapt to agile software development • Customer service experience in a SaaS company is a plus • Excellent verbal and written communication skills • Strong desire for helping clients and colleagues • Proficient in Microsoft Office and Google suite • Experience working with defect tracking software or customer support ticket software such as Jira
Benefits
• Employee stock options • Health, dental, vision • 401k • Flexible work environment • Unlimited PTO
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🇺🇸 United States – Remote
đź’° $500M Venture Round on 2023-02
⏰ Full Time
đźź Senior
đź“ž Support Engineer