Service Assurance Manager

🕒 April 8

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HeadSpin

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

HeadSpin is a comprehensive digital experience platform specializing in the optimization and testing of mobile apps and digital media. The company provides an automated and manual testing platform powered by data science insights, enabling easy and extensive end-to-end automation of the quality assurance (QA) process. HeadSpin offers regression intelligence, audio-visual testing, and continuous app performance monitoring using synthetic data. Its platform supports teams like DevOps, Engineering, and Site Reliability Engineering (SRE) by ensuring apps' optimal performance and superior digital experiences. Trusted by enterprises worldwide, HeadSpin accelerates development cycles, reduces production issues, and offers AI-enabled insights for quality improvement.

📋 Description

• Ensure compliance with agreed SLAs, KPIs, and contractual deliverables • Monitor service performance and drive corrective actions • Prepare and present service performance reports (KPIs, SLAs, trends) • Act as technical SPOC for customers during US time zone • Support Customer Success Managers (CSMs) with operational insights • Participate in customer meetings and provide service updates • Ensure proactive and transparent communication • Monitor and follow up on incidents, service requests, and tickets • Ensure timely resolution and SLA adherence • Coordinate and escalate issues with internal teams

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or related field • 5+ years in Service Assurance / Service Delivery / Operations • Knowledge of service assurance frameworks and monitoring tools • Understanding of infrastructure (OS, patching, backups, VPNs, certificates) • Familiarity with telecom standards and best practices • Strong communication and presentation skills • Analytical and problem-solving mindset • Ability to work in a global environment

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development