Atlassian Administrator

🕒 July 23

🇲🇽 Mexico – Remote

💵 $540k - $660k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HealthEdge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

📋 Description

• Administer Jira Software, Jira Service Management, and Confluence in a cloud environment • Create and maintain Jira projects, boards, workflows, permission schemes, notification schemes, and screens • Configure JSM service desk projects, including request types, queues, SLA configurations, and portal settings • Manage Confluence spaces, page permissions, templates, and basic macros • Manage users and groups, including account creation, license assignments, group membership, and access reviews • Process Atlassian support requests while maintaining SLA compliance • Build and maintain native Jira and JSM automation rules • Create and maintain dashboards, saved filters, and basic reports • Support testing and rollout of automation changes • Resolve common Atlassian configuration and usage questions and escalate complex issues • Assist with onboarding, basic training, and project setup guidance • Maintain Atlassian knowledge base articles and end-user documentation • Perform platform hygiene, inactive-user cleanup, stale-project reviews, and field or scheme audits • Assist with license usage tracking, governance, audit, and compliance activities • Support configuration projects, migrations, platform improvements, upgrades, app changes, and rollouts • Document changes according to team change-management practices

🎯 Requirements

• 2–4 years of hands-on Jira and Confluence administration experience in a corporate environment • Working knowledge of Jira Software project types, workflows, permission schemes, and issue configuration • Experience configuring and supporting Jira Service Management (JSM) service desk projects • Familiarity with Confluence space administration, page permissions, and content organization • Experience with native Jira automation rules • Strong attention to detail and organizational skills • Good written and verbal English communication skills • Ability to manage multiple concurrent requests and prioritize effectively • Familiarity with Atlassian Marketplace apps (ScriptRunner, Elements Connect, or similar) • Familiarity with Atlassian Intelligence or Rovo • Exposure to ITIL frameworks or service management best practices • Experience working with Atlassian Cloud • Atlassian certification (ACP-120 Jira Administration or equivalent) preferred • Experience working in a global, multi-time zone organization preferred • Ability to work across multiple time zones in a hybrid or remote work environment • Candidates may be required to undergo a pre-employment criminal background check

🏖️ Benefits

• Remote work in Mexico • Full-time, permanent employment • Professional growth toward senior and lead positions • Skills development and team investment • Potential travel depending on company needs • Reasonable accommodations for individuals with disabilities • Equal opportunity employment