Medical Administrative Assistant

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🕒 July 8

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Answer incoming phone calls and voicemails with warmth, professionalism, and care • Create a welcoming experience where patients feel comfortable asking questions • Monitor incoming patient messages and respond using established workflows and provider guidance • Schedule and reschedule appointments; manage provider calendars and daily patient flow • Coordinate medication refills, imaging orders, lab updates, and other patient needs • Monitor practice email and incoming faxes; upload documents to patient charts • Maintain accurate, confidential patient records • Communicate daily with care team via Slack

🎯 Requirements

• Prior experience in healthcare, women’s health, medical office administration, or a patient-facing support role is strongly preferred. • Comfortable navigating EHR systems and patient communication platforms (experience with CharmHealth and OpenPhone is a plus). • Strong written communication skills for patient-facing messages. • Ability to prioritize requests based on urgency and importance. • Comfortable working independently while staying connected with a remote team. • Strong attention to detail and follow-through. • Available for the full 32-hour weekly schedule listed above.

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided — you are never thrown in blind • HIPAA certification provided at no cost to you • Dedicated Account Manager as your point of contact • Clear escalation paths — you always know who to go to • 100% remote — work from home • U.S.-based company with structured operations • Stable, long-term account placements (not gig-style work) • Supportive team culture across all accounts • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Potential for increased hours or additional accounts based on performance • Strengthen your resume with verified, legitimate U.S. client experience • Tenure recognition for long-term team members • We value loyalty and recognize those who grow with us