E-Commerce Operations Manager

🔥 1 minute ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 41 days.
• No salary listed.

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Own the monthly Shopify promotion cycle across UK and US markets, ensuring accurate pricing, discounts, scheduling, and promotional changes. • Deliver product launches by managing SKUs, variants, imagery, descriptions, collections, preorders, and product drops. • Build and maintain campaign landing pages using existing Shopify components and AI-powered page-building tools. • Conduct QA testing across product pages, navigation, subscriptions, carts, and checkout on desktop and mobile. • Manage Shopify storefront applications, including Skio, AfterSell, and Fairing, while tracking ownership, costs, and renewals. • Automate promotions, product setup, and pre-launch QA workflows using Claude, Shopify Flow, Shopify Sidekick, and scheduled checks. • Create monitoring routines to identify pricing inconsistencies, product availability issues, and storefront errors. • Document operational processes and develop reusable workflows that reduce manual workload and improve team efficiency. • Support A/B testing initiatives by launching experiments, monitoring results, and documenting findings with the Growth team. • Analyze customer behavior using GA4, Microsoft Clarity, and Fairing to identify friction points and recommend conversion improvements. • Report to the Head of Growth and collaborate with the Lead Developer, Growth Manager, CRM & Retention, Creative, and Customer Service teams.

🎯 Requirements

• At least 3 years of hands-on Shopify administration experience within a direct-to-consumer (DTC) e-commerce brand. • Experience managing Shopify products, pricing, discounts, Markets, promotions, and storefront applications across multiple markets or currencies. • Strong understanding of Shopify's ecosystem, including themes, apps, checkout processes, and subscription functionality. Coding experience is not required. • Practical experience using AI tools to automate daily workflows, including at least one automation or routine personally built and demonstrable. • Strong quality assurance skills, with a structured approach to testing, identifying edge cases, documenting issues, and preventing recurring errors. • Working knowledge of Klaviyo and Gorgias. • Excellent written and spoken English for communicating with UK and US teams and customers. • Availability to work Monday to Friday, 9 AM–5 PM UK time, with some flexibility around start and finish times. • Experience supporting A/B testing and conversion rate optimization initiatives. • Familiarity with Skio or other subscription platforms, AfterSell, and Fairing. • Experience building automated workflows using Shopify Flow, n8n, Zapier, or Claude skills and connectors. • Familiarity with Claude Code or Cursor for small website or landing page adjustments. • Experience interpreting customer behavior data using GA4, Microsoft Clarity, or similar analytics tools.

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