Healthcare Intake and Operations Coordinator

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 30 days.
• 78 open roles for a team of 41.
• No salary listed.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Manage the end-to-end intake and onboarding process for new child-therapy clients • Coordinate new referrals and complete required intake steps • Track 5–10 active onboarding cases simultaneously • Coordinate insurance verification and follow up on outstanding information or approvals • Monitor onboarding progress, deadlines, documentation and outstanding requirements • Coordinate handovers between families, therapists, billing partners and internal teams • Source suitable therapists and Board Certified Behavior Analysts (BCBAs) • Coordinate therapist availability and match providers to client requirements • Create, publish and manage job advertisements on Indeed • Use LinkedIn for candidate sourcing, outreach and recruitment • Conduct initial candidate interviews and coordinate therapist selection • Assist with therapist onboarding • Follow up with therapists regarding scheduled therapy sessions • Monitor and obtain completed and signed session notes • Identify and resolve delays, missing documentation and service delivery issues • Liaise with the external billing company regarding client requirements • Maintain accurate intake trackers, records and onboarding documentation • Organise deadlines, follow-ups, handovers and outstanding tasks • Introduce new team members to appropriate contacts and establish communication channels • Provide updates on onboarding progress and potential bottlenecks • Identify process-improvement opportunities and support additional operational and administrative responsibilities • Communicate with families, therapists, billing partners and internal team members to ensure smooth onboarding and service delivery

🎯 Requirements

• Previous experience in healthcare administration, client onboarding, intake coordination, case management, operations coordination or a similar role • Strong organisational and administrative skills • Proven ability to manage multiple clients, projects or workflows simultaneously • Excellent written and spoken English communication skills • Confident communicating with clients, healthcare professionals and internal teams • Experience coordinating appointments, service providers, documentation or onboarding processes • Strong follow-up and task management abilities • Good computer literacy and confidence working with multiple systems • Ability to work independently and take ownership of responsibilities • Strong attention to detail and commitment to accurate recordkeeping • Previous experience in ABA, behavioural health or child-therapy services is advantageous • Experience coordinating patient or client intake processes is advantageous • Exposure to insurance verification and healthcare billing coordination is advantageous • Experience sourcing or recruiting healthcare professionals is advantageous • Experience interviewing and onboarding therapists or clinical staff is advantageous • Familiarity with Indeed and LinkedIn recruitment tools is advantageous • Experience coordinating with external billing companies is advantageous • Previous experience working with US-based healthcare providers is advantageous • Must be available to assist with urgent operational matters over weekends when necessary • Must work Monday to Friday, 9:00 AM–5:00 PM Eastern Time (EST/EDT as applicable)

🏖️ Benefits

• Full-time remote position • Follows Jewish holidays rather than standard US public holiday arrangements

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