Customer Service Representative, Healthcare

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Handle inbound and outbound calls from clients, caregivers, and family members • Respond to inquiries, requests, and concerns in a timely and empathetic manner • Maintain a warm, professional, and reassuring tone across interactions • Escalate complex or sensitive situations to the appropriate team member • Assist with scheduling coordination between clients and caregivers • Communicate schedule updates, changes, and confirmations • Follow up on open items • Enter, update, and maintain accurate client and caregiver records in the EMR system • Ensure documentation is complete, current, and compliant with internal standards • Navigate the EMR system to retrieve information and support real-time phone interactions • Support administrative tasks and operational coordination • Assist with data entry, reporting, and other back-office functions • Maintain organized records and contribute to smooth day-to-day operations

🎯 Requirements

• Confident, clear, and professional phone presence • Experience working with an EMR system or healthcare management software in a professional capacity • Prior experience in healthcare, home care, medical administration, or a similar environment • Strong written and verbal English communication skills • Highly organized with strong attention to detail and consistent follow-through • Empathetic and patient when communicating with clients, caregivers, and family members • Reliable and self-directed in a fully remote environment • Available to work full-time during US business hours • Experience in home care, home health, or a similar community-based care setting (nice to have) • Familiarity with scheduling software or care coordination platforms (nice to have) • Background in customer service for a healthcare or social services organization (nice to have) • Experience supporting a distributed or remote care team (nice to have) • Updated resume required for application • Short 1–2 minute Loom video required; only candidates who submit one move to the next step

🏖️ Benefits

• Paid in USD, bi-monthly: every 15th and 30th • Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup • Stable, full-time role • Supportive team • Clear onboarding and training provided • Team will invest in your success