IT Specialist

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Own the Android tablet environment and provide hands-on technical support • Handle day-to-day IT support and manage the company's Android device fleet • Work cross-functionally with IT, engineering, and operations to keep systems running reliably at scale • Serve as the primary IT support resource for internal staff and field teams • Handle help desk requests including account access, software troubleshooting, connectivity issues, and hardware support • Triage and resolve IT tickets promptly, escalating to engineering when issues require deeper technical investigation • Maintain clear documentation of recurring issues and resolutions to reduce repeat requests • Onboard new team members from an IT perspective including account setup, device provisioning, and access management • Manage and maintain the Android tablet fleet across the full lifecycle from acquisition through deployment and retirement • Configure and enroll Android devices into device management platforms before deployment • Enable security settings, device policies, and functionality updates across the fleet • Track device inventory and lifecycle status • Troubleshoot and resolve device issues quickly with a target resolution time under 30 minutes for critical issues • Document troubleshooting procedures and processes clearly enough for others to follow • Identify opportunities to improve Android device reliability, performance, and usability across the fleet • Support rollout of new capabilities and updates with minimal disruption to the team

🎯 Requirements

• Hands-on experience managing Android devices in an enterprise or large-scale deployment environment • Solid general IT support background including help desk, troubleshooting, and user-facing support • Strong troubleshooting skills across Android devices, systems, configurations, and connectivity • Comfort navigating production databases using SQL and running scripts via CLI to investigate issues • Ability to translate complex technical issues clearly for non-technical audiences • Familiarity with modern support and productivity tooling such as Slack, Linear, HelpScout, or Notion • Strong written and verbal communication skills across both technical and non-technical audiences • No-task-too-small ownership mentality with fast issue resolution and strong follow-through • Highly organized and responsive with the ability to manage multiple open tasks simultaneously

🏖️ Benefits

• Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup so you can work wherever you're most productive • Requires availability on Eastern Standard Time with a rotational weekend schedule • Direct ownership over IT support and device operations with real impact on team productivity • Close collaboration with IT leadership, engineering, and operations from day one