Operations – Dispatch Manager

🔥 0 minutes ago

🌐 Mexico, Argentina, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Run the day-to-day operations of a growing home services company specializing in garage door installation and repair • Manage technician schedules and dispatch technicians based on location, availability, and job type • Adjust daily schedules in real time as jobs are completed, delayed, or added • Coordinate with field technicians to ensure jobs run on time and customers are informed • Answer inbound customer calls and provide backup support during high call volume periods • Communicate with customers from first contact through job completion • Resolve customer issues, complaints, and follow-up requests • Prepare estimates and quotes based on job requirements and pricing guidelines • Follow up on open sales opportunities and convert inquiries into booked appointments • Support the owner in closing jobs and maintaining inbound lead conversion • Create invoices and process customer payments • Maintain financial records and flag discrepancies or outstanding balances • Maintain customer records in Jobber or a similar CRM • Organize job notes, schedules, and customer history • Assist with general administrative and operational tasks • Operate as the owner's second-in-command and operational right hand

🎯 Requirements

• Excellent spoken and written English communication skills • Experience in dispatching, scheduling, or operations management in a service-based business • Home services industry experience in garage doors, HVAC, plumbing, electrical, or similar trades strongly preferred • Proficiency with CRM platforms • Strong organizational skills and ability to manage multiple priorities and real-time schedule changes • Comfortable speaking with customers, handling objections, and following up on sales opportunities • Proactive, dependable, and self-directed; able to own operations without constant oversight • Ability to build trust quickly with customers and field technicians • Jobber experience is a strong plus • Familiarity with Jobber, Housecall Pro, ServiceTitan, or similar field service management platforms is nice to have • Experience handling customer escalations and resolving service complaints is nice to have • Experience supporting a small business owner or serving as second-in-command in a lean team is nice to have • Availability during US business hours • Updated resume required for application • Short 1–2 minute Loom video required; only candidates submitting a Loom video proceed to the next hiring step

🏖️ Benefits

• Paid in USD, bi-monthly: every 15th and 30th • Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup • Direct influence over how the business runs day to day • Clear path to scale