Operations Manager

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Schedule customer appointments and dispatch technicians based on location, availability, and job type • Manage daily technician schedules and adjust in real time as jobs are completed, delayed, or added • Coordinate with field technicians throughout the day to ensure jobs are running on time and customers are informed • Answer inbound customer calls and serve as backup support during high call volume periods • Communicate professionally and warmly with customers from first contact through job completion • Resolve customer issues, complaints, and follow-up requests with a solutions-first approach • Prepare estimates and quotes based on job requirements and pricing guidelines • Follow up on open sales opportunities and convert inquiries into booked appointments • Support the owner in closing jobs and maintaining a healthy conversion rate on inbound leads • Create invoices and process customer payments accurately and on time • Maintain clean financial records and flag discrepancies or outstanding balances • Maintain accurate and up-to-date customer records in Jobber or a similar CRM • Keep job notes, schedules, and customer history organized and accessible • Assist with general administrative and operational tasks as the business grows

🎯 Requirements

• Excellent spoken and written English communication skills with a warm, professional, and confident phone presence • Experience in dispatching, scheduling, or operations management in a service-based business • Home services industry experience in garage doors, HVAC, plumbing, electrical, or similar trades is strongly preferred • Proficiency with CRM platforms; Jobber experience is a strong plus • Strong organizational skills with the ability to manage multiple priorities and real-time schedule changes simultaneously • Comfortable speaking with customers, handling objections, and following up on sales opportunities • Proactive, dependable, and self-directed with the ability to own operations without constant oversight • Genuine interpersonal skills with the ability to build trust quickly with both customers and field technicians

🏖️ Benefits

• Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup so you can work wherever you're most productive