Identity & Numbering Operations Analyst – US Registration Specialist

🕒 June 26

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Manage the technical and administrative requirements for RCS brand onboarding, ensuring seamless integration with carrier ecosystems. • Coordinate registration workstreams across the full US messaging stack, including 10DLC (A2P), Toll-Free and Short Code campaigns. • Direct the submission, vetting and approval processes to minimize time-to-market while ensuring strict adherence to carrier guidelines and industry standards. • Manage day-to-day relationships with Tier 1 global carriers and aggregators, negotiating directly to resolve any vetting disputes. • Working closely with other Regional Specialists you will monitor and interpret evolving regulatory mandates to proactively update internal compliance standards. • Analyse operational data to identify rejection trends and drive automation initiatives that reduce manual processing time. • Contribute and maintain "Golden Standard" documentation for carrier requirements to ensure a single source of truth for cross-functional teams. • Collaborate with Sales and Product teams to streamline onboarding especially for high-value enterprise customers. • Mentor junior analysts, providing guidance on complex edge cases and maintaining quality standards across the team. • Lead operational reviews, using data to report on volume, timelines and vendor performance to leadership.

🎯 Requirements

• 3+ years of Operations experience in Telecom or CPaaS, with a specialized focus on the RCS (Rich Communication Services) ecosystem, including brand verification and RBM agent onboarding. • Deep expertise in US Carrier Operations and CTIA Messaging Principles, overseeing the end-to-end registration lifecycle for 10DLC, Toll-Free and Short Codes through manual and API-based network registration workflows. • Deep understanding of telephony ecosystem (A2P vs P2P) and regional regulations. • Demonstrated ability to work autonomously, investigate root causes and propose process improvements without waiting for direction. • Strong proficiency in data tools (Excel, Google Sheets) with the ability to handle large datasets; knowledge of SQL or JIRA is a plus. • Exceptional English communication skills, capable of summarising complex technical issues for stakeholders in APAC, EMEA and the US. • A resilient, problem-solving mindset, comfortable navigating ambiguity in a fast-paced regulatory environment.

🏖️ Benefits

• Work from Home are open to fully remote candidates located within Mexico. • Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.