Operations Coordinator – Community Management, Gaming

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

Gaming • Media • Artificial Intelligence

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Drive the annual review process including creating self-evaluation forms and tracking completion • Calculate and facilitate performance awards based on regional salary averages; coordinate payments through the Workday ticketing system. • Partner with regional HR and People Managers to correctly administer disciplinary actions or performance plans (PIPs) for the global team. • Act as the point of contact for "One File" evaluations and global KPI updates within Workday. • Track medical leaves, "Leaver Alerts," and time-off requests, coordinating closely with regional HR (e.g., Canada, Germany, Spain). • Conduct monthly and bi-weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy. • Coordinate hardware needs with the Technology Operations Manager, schedule regional L&D inductions, and conduct intro check-ins during the first 90 days. • Manage the "Project Hardware Matrix." For freelancers, ensure all serial numbers, KWS tags, and return values are documented in contracts before shipping. • Execute all offboarding tracking tasks and "Leaver" updates for departing staff. • Ensure specific regional legal requirements are met • Proactively look to solve issues and bottlenecks in processes and systems delaying or preventing the team delivering high quality work

🎯 Requirements

• Minimum of 2 years’ experience in business administration • Experienced in working remotely, and with remote teams • Basic knowledge of social media • Excellent time and project management skills • Strong communication skills and attention to detail

🏖️ Benefits

• Company culture you ask? Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world. • As a remote role, we offer flexibility and a nice work-life balance. • We work on exciting projects with global brands. • We help the world’s greatest game development/publishing studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits. • We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees.