Customer Support Representative

September 29

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Description

•Join Us from Argentina, Brazil, or El Salvador! •If you are in any of the above locations, we have an exciting opportunity for you! •Imagine starting your day with a cup of coffee, ready to make a difference in the lives of patients across dental and optometry practices, while in the comfort of your own home, and earning in dollars… •Can you picture yourself in that? I’ll give you another second to enjoy it! •Now, let me tell you that as a Customer Support Specialist, you'll be the heart of our front-desk operations, ensuring every patient feels valued and heard. •You will be resolving customer queries, recommending solutions, and scheduling appointments with ease and professionalism. •Sounds just like you? •They might not even know you yet, but they, for sure, are just waiting for you to make a difference in their practices!

Requirements

•Excellent interpersonal skills and emotional intelligence since you will be dealing with patients all the time, making your ability to connect with them crucial. •Proficiency in written and verbal English communication as you'll need to send clear and professional messages and emails to our clients. •Strong problem-solving skills and adaptability given that you’ll need to handle various situations and clients to keep front and back-office operations running smoothly. •Detail-oriented with the ability to manage multiple tasks as you'll handle many patient appointments, so accuracy is key to avoid inconveniences. •Knowledge of appointment management and record-keeping since confirming, rescheduling appointments, and maintaining digital records efficiently is key. •Experience with social media platforms: as responding to inquiries through social media will be part of your role. •Bookkeeping skills: since handling invoicing to clients and insurance documents efficiently is important. •Familiarity with CRM systems, G Suite, and Microsoft Office: Quick learners are welcome, we can give you a “push” if you are willing to learn. •Experience with incoming call platforms: since managing a high volume of calls daily is a huge part of this role. •Work-from-home experience: as understanding the etiquettes of remote work helps support clients who are new to it. •Spanish speaker: It's beneficial for some clients, though not mandatory, as English is the primary language used.

Benefits

•Work remotely: Enjoy the flexibility of working from home in a comfortable and productive environment. •Be Trained & Developed: We value our staff and are committed to developing their skills with our comprehensive training programs. •Earn in USD: Secure a rewarding position that pays in dollars.