Support Engineer - LzLabs team

April 19

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Holycode

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IT Nearshoring, Software projects & ERP Projects, based in Switzerland🇨🇭/Serbia🇷🇸/Romania🇷🇴

IT services • Software engineering • Software testing • Embedded software • UI/UX Design

201 - 500

Description

• Provide technical support to customers via emails, ticketing systems (e.g., JIRA) or phone calls • Communicate effectively with customers to understand and address their concerns • Conduct root cause analyses to identify and resolve underlying issues • Lead customers through support processes and work with internal teams to ensure timely resolution of problems • Assist in researching, diagnosing, and troubleshooting issues on the our Software Defined Mainframe platform • Work two days per week in alignment with the Canada (EST) timezone

Requirements

• Excellent customer communication skills, both verbal and written • Structured approach to gathering information from customers • Flexible, outside of the box thinking • Good knowledge of at least one scripting language such as shell or Python • Good analytical skills for conducting root cause analyses and problem-solving • Process-oriented approach with the ability to guide customers through support processes • Eager to learn and dive deep into our product, demonstrating a genuine curiosity and enthusiasm for exploring new environments

Benefits

• High-growth company in which you can find exciting and trend-setting challenges • Familial working atmosphere in an open-minded multinational team • All necessary equipment – up to you to decide what you prefer • A budget for professional improvement (courses, conferences, books…) • A budget for multi benefits platform (meal tickets, private medical insurance, private pension, etc) • Budget for the mastery of the English and German languages • Skilled and senior co-workers • Opportunities to learn and grow with us