Contact Center Engineer, CS Product Operations
April 24
Description
• Responsible for installation, configuration and maintenance of contact center platforms • Optimize customer service tools from a process, maintenance, and operational perspective • Build strong partnerships across the organization to support customer service delivery groups
Requirements
• 5 years experience in Contact Center technical role • Ability to develop scripts for automations (JavaScript, NodeJS, Python) • Deep understanding of contact center operations and technologies including SaaS architectures, CRM applications, IP telephony and API integrations • Working knowledge of voice technologies and architectures (IVR, CTI, SIP/RTP)
Benefits
• 11 paid holidays • Generous Accrued Time Off • Generous paid sick time • Annual day of service
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