Customer Success Leader

April 18

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Horizon3.ai

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Continuous, autonomous pentesting, powered by NodeZero. Are your systems secure? Don't wait for a breach to find out!

cybersecurity • penetrationtesting • AI • purpleteams • infosec

51 - 200

Description

• The Customer Success Leader is responsible for a Customer Success management team in a region/function reporting directly to the Vice President of Customer & Partner Success. The Customer Success Leader will act as a “Virtual CISO” for customers and serve as the primary point of contact for net new and expansion customers, helping them solve problems with the product. In a leadership capacity, the Customer Success Leader will direct a team to diagnose issues and propose new workflows deeply rooted in their understanding of the product. The work will unearth critical insights that feed directly into the roadmap, helping productize key pieces of the customer journey.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems or related field • 5+ yrs of senior-level management in the Customer Success space (5-15 direct reports) • 3-5 yrs of experience in cybersecurity at a midsize or large company • Track record of proven experience as Customer Success Manager and/or Technical Account Manager within a fast-paced SaaS vendor, ideally within Cybersecurity • Experience in working with complex, multi-divisional, multi-geographical customers • Strong communication and relationship management skills, with the ability to effectively navigate organizations • Strong consulting skills from working as a trusted advisor to drive business value for clients and their subsidiaries within a SaaS vendor • Self-motivated, collaborative, responsible, and passionate about exceeding client expectations • Experience with account planning & customer success plans • Effective communicator both internally and externally • Ability to prioritize, multi-task, and perform effectively in ambiguous situations • Advanced certification CISSP, CISM, CEH is a plus

Benefits

• Competitive Compensation: We offer a highly competitive salary and benefits package. • Growth Opportunities: Be part of a dynamic and growing team with numerous career advancement opportunities. • Innovation-Driven Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. • Flexible Work Environment: Enjoy the convenience and work-life balance that comes with remote work. • Inclusive and Diverse Team: We value diversity and promote an inclusive culture where everyone can thrive.