Customer Resolution Executive

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Host & Stay

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Host & Stay is a family-run, award-winning holiday let management company, focused on providing guests with excellent short term rental accommodations while offering property owners hassle-free management services. They specialize in holiday accommodation, vacation rentals, and serviced accommodations, aiming to enhance both guest experiences and owner satisfaction.

📋 Description

• Address and resolve guest complaints promptly and professionally • Investigate complaints thoroughly and gather necessary information • Communicate resolutions clearly and empathetically to guests and owners • Document complaints and resolutions in the customer experience database • Handle guest damage claims fairly and accurately • Coordinate with maintenance and housekeeping to assess and validate claims • Agree settlements and ensure timely processing of claims • Maintain detailed records of damage claims and resolutions • Monitor customer feedback and identify trends • Work with other departments to improve overall service quality

🎯 Requirements

• Ability to work flexible hours, including weekends, as needed • Ability to present information confidently at all levels • Effective communication skills with a professional and customer-oriented approach • Confidence liaising with colleagues and customers by phone and email • Strong multitasking, organisation, and time-management skills • Great administrative skills • Ability to work at pace, manage workloads, and meet deadlines • Proven customer service experience would be desirable • Ability to approach difficult conversations diplomatically • Ability to empathise with customers and understand their circumstances • Ability to remain calm under pressure, especially during busy periods • Sales-oriented approach • Proficiency in customer service software and MS Office Suite • Ability to handle sensitive and confidential information • Analytical skills to interpret customer feedback and identify trends • Background in complaint resolution is desirable • Ability to work 5 days over 7, from 9am to 5:30pm UK Time

🏖️ Benefits

• Relaxed and comfortable office environment • Disability Confident Employer